Velo Orange Reviews

I ordered from overseas the shipping was bad. For days the tracking just sat there, barely moving, which was annoying. Then extra fees showed up that I wasn’t expecting at all. It took way longer than it should have, and support, with their replies, was kind of slow too. Maybe if you’re in the US it’s fine, but international again I probably wouldn’t do.

I ordered from velo-orange and the tracking was basically useless. It stayed on the same status for days, then suddenly switched to delivered even though nothing had shown up at my place. I reached out just trying to get a simple update on where my package was, and it felt like that basic request was ignored. I ended up having to chase things down myself and wait around with no clear info. Really frustrating experience, and I don’t plan on ordering again.

I was going to grab a few small bike parts, but once I got to checkout, the shipping was almost as much as the parts themselves (which felt a little ridiculous). At that point it just didn’t seem worth it, so I closed my cart and ended up ordering from somewhere else...

I ordered this because the specs on the product page looked like exactly what I needed, but when it showed up, the fit and a few key details were off. It threw my whole build off, and I felt kind of stuck because I’d already planned everything around those measurements. I reached out to customer service, but the response didn’t really help much. Just a frustrating experience overall, I expected the product info to be accurate.

I didn’t expect the install to be such a hassle, but it ended up taking forever. The instructions weren’t very clear, and I kept having to stop and figure out what they were actually trying to say. A little clearer communication would’ve saved me a lot of time and frustration...

I found what I needed without much trouble, and the pages loaded fine—actually, quickly for the most part.

Support fixed the issue really quickly, which was a relief. I was expecting it to take longer, but they got it handled without much hassle. Can’t complain about that.

I’ve picked up a couple things from Velo Orange, and I do like the look of their stuff. The style is definitely there, but the quality wasn’t quite what I was hoping for. One part got scratched up quickly, and another one had threads that was rough right out of the box. It still worked, so it wasn’t a total loss, but for the price I expected a bit more. Shipping was totally fine, I was just kind of let down by the product itself.

I checked the size info on Velo Orange before I ordered, or at least I’m sure I did before adding it to my cart, but when it showed up, the fit was way off. It felt a lot smaller than what I thought the chart was saying, and now I’m second-guessing whether I looked at the right section or if the measurements changed somewhere along the way.
Maybe I missed a detail, but sizing really shouldn’t feel this confusing. I was expecting to just try it on and be done, but instead I’m dealing with a return and trying to remember what I even based my order on in the first place. I probably wouldn’t order again without asking someone first.

I reached out to Velo Orange support with what I thought was a simple tech question. Totally fine, no big deal, but the reply came back slowly and was vague enough that it didn’t really answer anything. I’d already sent photos and details, then somehow still had to explain the whole thing again. Maybe I caught them on a bad day, who knows, but it felt like they were just trying to make me lose interest and go away. Not really the kind of support I expected after buying from them.

I grabbed a few Velo Orange parts for my commuter, and at first everything looked great. Then, after just a handful of rainy rides, nothing extreme, just normal wet streets, I started noticing little rust spots. Maybe I’m being picky, but that’s not really what I expected from parts going on a daily bike. I kept thinking, okay, it’s a commuter, it’s going to get wet, but also… isn’t that kind of the point? Disappointing overall.

Umm, it feels solid and well made overall. The build quality is good, and it seems like it should hold up nicely

I’m not sure I trust them anymore. I already had a weird feeling about them, and this whole experience kind of confirmed what I was thinking. Maybe I’m reading into it, but it feels like once you start noticing little things, they all add up. I just don’t feel confident dealing with them now...

I just needed to exchange an item, which should’ve been a basic request, but it felt like no one was really paying attention. The whole process dragged on way longer than it should have, and I ended up feeling frustrated over something that should’ve been simple.

I ordered a few bike parts and somehow ended up with a package full of the wrong stuff. A couple of the sizes didn’t even match what I selected on the site, so whoever packed this clearly had no clue what they were doing.

It’s really irritating because I needed these for a build, and now I’m stuck waiting again while I deal with returns like that’s my new hobby. Lame experience all around.

Maybe it was just a mix-up, but getting the order right is the bare minimum. Not impressed with this clown show at all

My order showed up in a flimsy box with barely any padding inside. The parts were shifting around during shipping, and a few ended up scratched. For bike parts that cost this much, I really expected better protection. Definitely not great value if they arrive looking used.

I ordered a few parts from Velo Orange because I figured the price meant I’d be getting something a little more special. When everything showed up, though, I didn’t really get that feeling.
The parts looked nice enough, but once I had them in my hands, they felt average. Nothing was terrible, but I’ve used cheaper stuff that did the job just as well, which kind of says enough.
I can see how the style might be a big part of the appeal for some people. For me, though, the value just wasn’t there, and I probably wouldn’t order again unless the prices were a lot lower

I stopped in hoping to get some simple bike advice, but I ended up getting the wrong info twice. The staff were nice enough, I guess, but they didn’t really seem to know the basics, which was frustrating...

I liked the vintage vibe at first, but it got old fast. It felt like more effort than it was worth to make it work for me, and after a while I just wasn’t into it anymore

I ordered these parts hoping they’d actually make my bike feel better, but after all that waiting, it rides pretty much the same. The shipping took forever, which was already frustrating, and when I reached out to support, their reply didn’t really help at all. Just felt like a waste of time and money. I don’t see myself ordering from here again.